Customer Service Advisor

GS/EXE/CSA_1731578222

Salary Package: Negotiable
Location: Exeter, England
Consultant: Georgia Shackleton
Posted: 14/11/2024

Description:

Job Title: Customer Service Advisor
Location: Exeter

Our client is a dynamic and growing company committed to delivering exceptional service to our customers. We are seeking a dedicated and enthusiastic Customer Service Advisor to join their team. If you are passionate about customer service and enjoy finding solutions that benefit both the customer and the company, this role could be the perfect fit for you.

Role Overview: As a Customer Service Advisor, you will be the first point of contact for customers, ensuring that their enquiries are resolved efficiently and professionally. You will play a key role in enhancing the customer experience, building trust, and promoting our brand. This is an excellent opportunity for someone who is detail-oriented, organised, and enjoys working in a fast-paced environment.

Key Responsibilities:

• Provide advice and information to customers and staff as the first point of contact, always putting customers first and building trust.


• Proactively identify the best solutions for each customer, creating value for the company while actively promoting the brand.


• Accurately and efficiently process bookings, invoices, and payments using company systems and procedures.


• Plan, monitor, and adjust collection and delivery routes and schedules as necessary.


• Collate and input information onto databases and spreadsheets as required.


• Maintain records, produce accurate documentation, and generate regular statistical information and management reports.


• Handle customer complaints effectively, resolving them sympathetically to the customer’s satisfaction.


• Follow company policies and procedures, with particular attention to standards of customer service, health and safety, and equality and diversity.

Person Specification:

Essential:

• Educated to A-Level or an equivalent standard.


• RSA Level 1 or equivalent.


• Strong attention to detail with the ability to prioritise and manage a varied workload to meet deadlines.


• Proven customer service experience.


• Good knowledge of Microsoft Office applications, including Excel, data inputting, and report extraction.

Desirable:

• Experience in a waste management service.


• Experience in business marketing and promotion.

Personal Qualities:

• Willingness to learn new skills and adapt to new challenges.


• Ability to work cooperatively as part of a team.


• Strong interpersonal skills with the ability to develop and maintain effective relationships with colleagues and customers.


• A proactive approach to finding new solutions and improvements that enhance company performance.


• Excellent communication skills, with the ability to adapt language and behaviour to meet the needs of diverse customers.


• Flexible and willing to adjust priorities based on team and company needs.


• Open to constructive feedback and committed to continuous improvement.

If you are a motivated individual who is committed to providing outstanding customer service, we would love to hear from you. Apply now!

Note: This job description is not exhaustive and may be subject to change in line with the needs of the business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to per