Customer Support Administrator - Wallingford

KROX949723_1737034825

Salary Package: £25000 - £29000 per annum
Location: Wallingford, England
Consultant: Kathy Rusher
Posted: 16/01/2025

Description:

Berry Recruitment are NOW hiring for an experienced and committed member for my clients Customer Service Team based in Wallingford.

Role: Customer Support Administrator

Location: Wallingford, Oxfordshire

Salary: £25,000 - £29,000 Per Annum

Hours: 08:30 – 17:00

Holiday Entitlement: 25 days holiday bank holidays

About the role:
As Customer Support Administrator your duties will be:

• Deal with customer queries and assist with order management.


• To review and process Customer orders within the guidelines set out by the Company.


• Deal with queries from Customers by phone, faxes, and emails.


• Investigate queries relating to price, supply chain and quality.


• Liaise with internal departments such as Warehouse and Quality Assurance


• Arrange delivery of correct goods when errors have been made.


• Arrange collection of faulty goods


• Raise debit / credit notes where applicable.


• Log all queries & credits to MHP Portal


• Assist with returns for Tool Repair process.


• Assist in customer order process and act as cover when required.


• Manage and maintain the sample stocks and requests.


• Ad-hoc duties as required.

About you:

• Educated to GCSE Level


• Computer literacy with good skills in Microsoft Office


• Able to communicate professionally, both written & verbal


• Able to prioritise and manage own workload.


• Ability to work and communicate confidently with a wide variety of employees and customers


• Be calm, and organised.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment – 01865 777733 or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.