Service/Facilities Manager

KROX49863_1743490180

Salary Package: £35000 - £42000 per annum
Location: Bicester, England
Consultant: Kathy Rusher
Posted: 01/04/2025

Description:

Berry Recruitment are NOW hiring for a committed and experienced Service/Facilities Manager to work for a fantastic organisation on the outskirts of Bicester, Oxfordshire.

This role is commutable from Bicester, Kidlington and Aylesbury

Role: Service/Facilities Manager

Salary: £35,000 - £42,000 Per Annum (Negotiable)

Location: Bicester, Oxfordshire

Hours: 08:00 - 17:00

Holiday Entitlement: 23 Days Annual Leave

This role is a pivotal role within the organisation, ensuring the team of 4 are supported and development within their whilst organising the Engineers and the reactive works across the UK.

About the role:
As Service/Facilities Manager your duties will be:

• Responsible for reporting on the performance of all services and the data held within the CAFM System


• Take the lead on the re-implementation, management and ongoing development of a new CAFM system


• Produce a CAFM user guide ensuring processes and procedures are mapped and provide full training and support to users


• Train and coach other staff to cover the Helpdesk.


• Ensure a planned systematic approach is implemented for PPM, statutory inspections


• Ensure PPM schedules & reactive maintenance jobs are completed in line with service requirements.


• Develop and manage a full range of Service Level Agreements (SLA's) and Key Performance


• Indicators (KPI's) for in-house and external contractors and monitor


• Working closely with the account managers, finance and procurement teams to enable efficient start to end processes.


• In collaboration with Building Services Management Team and Building Operations Management Team, lead and develop CAFM system procedures in relation to information management and statutory requirements.


• To lead and be responsible for the quality and accuracy of information held on the CAFM system; asset registers, contract registers, Operation & Maintenance manuals, PPM's, maintenance and inspection records, warranties and guarantees, etc.


• Ensure the electronic asset register is correct and annually reviewed in line with guidance.


• Produce weekly reports from the CAFM system on all planned and reactive work including job allocation, status, compliance with SLA's.


• Manage complaints and service-related issues arising from reactive and planned works, maintain and monitor a log of these, and report.


• Positively impact on the team experience by having key management skills.


• Provide monthly and annual performance reports, identify areas for improvement and develop quality assurance processes and procedures


• Working closely with Building Services, Building Operations, Projects, and H&S, develop ways in which CAFM can enhance the management of the assets,


• Report on the operational performance of all contracts.


• Set up and attend CAFM User Group meetings to enhance service delivery and develop system capabilities


• Monitor performance, provide daily, weekly, monthly, and annual performance reports, identify areas for improvement and develop quality assurance processes and procedures

About you:

• Must have experience in managing a team and experience of facilities management industry.


• Interpersonal communication


• Experience in Conflict resolution.


• Must have good attention to detail.


• Excellent organisational skills and an ability to manage your time are essential.


• Experienced and extensive knowledge in using CAFM systems and managing a Helpdesk role.


• Demonstrate mode