Spanish speaking customer service advisor

JS/EXE/COM_1724427350

Salary Package: £23000 - £24000 per annum
Location: Newport, Wales
Consultant: Jade Singh
Posted: 23/08/2024

Description:

Job Title: Spanish-Speaking Customer Service Representative
Location: Newport, Wales
Job Type: Full-Time
Salary: £24,000
Languages Required: Fluent in Spanish and English

About Us:

Our client is a leading technology company dedicated to providing outstanding service and support to our global customer base. We pride ourselves on our commitment to customer satisfaction and strive to exceed expectations with every interaction. As we continue to grow, we are seeking a dedicated and enthusiastic Spanish-speaking Customer Service Representative to join our dynamic team.

Key Responsibilities:

• Customer Support: Provide excellent customer service to our Spanish-speaking clients via phone, email, and live chat.


• Issue Resolution: Handle customer inquiries, complaints, and technical issues, ensuring a quick and effective resolution.


• Order Processing: Assist customers with order placement, tracking, and any post-purchase concerns.


• Product Knowledge: Maintain up-to-date knowledge of our products and services to provide accurate information to customers.


• Documentation: Accurately log customer interactions and follow up on outstanding issues.


• Team Collaboration: Work closely with other departments to ensure customer needs are met and service levels are maintained.

Essential Skills and Experience:

• Fluent in Spanish and English: Both written and spoken.


• Customer Service Experience: Previous experience in a customer service role is preferred but not essential.


• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with a diverse customer base.


• Problem-Solving: Strong problem-solving skills, with the ability to think on your feet and handle challenging situations.


• Tech-Savvy: Comfortable using various computer systems and software, with a good understanding of CRM systems being a plus.


• Team Player: A positive attitude and the ability to work well in a team environment.

Benefits:

• Competitive Salary: With regular reviews and opportunities for growth.


• Training and Development: Ongoing training and support to help you succeed in your role.


• Health and Wellness: Access to health benefits and wellness programs.


• Work Environment: A friendly, inclusive, and supportive workplace culture.

How to Apply:

If you are a motivated individual with a passion for customer service and fluent in Spanish, we would love to hear from you! Please send your CV and a cover letter with the subject line "Spanish-Speaking Customer Service Application."

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.